Returns & Refunds
Last updated:
We check every piece before it is packed. If something still goes wrong in transit, we want to make it right quickly. This page explains when we offer a replacement or a refund and how to ask for one.
When we can help
We offer a replacement or a refund when:
- The item arrives damaged, for example broken, bent, or with stones missing
- The item is defective, for example a clasp, hook or screw back that does not work
- You receive the wrong item, or an item is missing from your parcel
How to report a problem
- Record an unboxing video. Start recording before you open the parcel and keep the shipping label visible. Show the parcel from all sides, then open it and show each item clearly.
- Message us on WhatsApp within 48 hours of delivery. Send your order details, the unboxing video and a few clear photos of the problem.
- We review it, usually within 1 to 2 working days, and tell you what happens next.
Without an unboxing video it is very hard for us to check what happened in transit, so we may not be able to accept the request. If you cannot record one for a good reason, message us anyway and we will do our best to help.
Replacement or refund
Once we approve your request, you can choose:
- A replacement of the same piece, if it is in stock, sent at no extra cost to you
- A refund of the amount you paid for the affected item
If we need the item back, we will tell you how to send it. We cover the return shipping for approved requests.
How refunds are paid
- Refunds are paid by UPI within 5 to 7 working days after we approve the request
- For Cash on Delivery orders, we refund by UPI too. Please share a UPI ID in your name on WhatsApp
- If the whole order is affected, the refund includes any shipping charge you paid
Your bank or UPI app may take a little longer to show the money.
What we cannot accept
To keep things fair for everyone, we cannot accept returns or refunds:
- If you have changed your mind or no longer want the item
- For earrings, nose pins and other pieces worn on the body, for hygiene reasons, unless they arrived damaged, defective or wrong
- For problems reported more than 48 hours after delivery
- For damage caused after delivery, such as contact with water, perfume or sweat, a fall, or normal wear of the plating over time
- For small variations in colour or finish that are normal in imitation and hand finished jewellery
Cancelling an order
You can cancel an order before we dispatch it by messaging us on WhatsApp. If you have already paid by UPI, we refund the full amount within 5 to 7 working days.
Need help?
Please message us on WhatsApp. You can also read our Shipping and payment page and our Terms of Use.
Grievance Officer
Grievance Officer: to be announced. Until then, contact us on WhatsApp and we will respond to your grievance.