Zewar-e-Noor

Terms of Use

Last updated:

These terms apply when you use the Zewar-e-Noor website or order from us. By placing an order you agree to them, so please read them once. If something is unclear, message us on WhatsApp.

Who we are

Zewar-e-Noor is a small online store in India that sells imitation jewellery. In these terms, "we" and "us" means Zewar-e-Noor, and "you" means the person using our website or placing an order.

How ordering works

  1. Add the pieces you like to your cart on our website and tap the button to order on WhatsApp. This opens a WhatsApp chat with your order details.
  2. Send us the message. We reply to confirm the items, the price, the delivery charge and your address.
  3. Your order is confirmed only when we confirm it on WhatsApp. Sending the cart message alone does not create an order.

We may decline or cancel an order, for example if a piece has sold out, if a price was shown wrongly, or if we cannot deliver to your address. If you have already paid for an order we cancel, we refund you in full.

You can cancel an order before we dispatch it by messaging us on WhatsApp.

Prices and availability

All prices are in Indian Rupees. Delivery charges are shown separately. Prices and stock can change without notice, but the price we confirm on WhatsApp is the price you pay for that order.

We try hard to show every piece accurately. Colours can look slightly different on different screens, and small variations are normal in handmade and hand finished jewellery.

About our jewellery

Everything we sell is imitation jewellery, also called fashion or artificial jewellery. It is not real gold, silver, diamond or precious stone jewellery, and it has no resale value as precious metal.

  • Our pieces are made with base metals such as brass, copper or alloy, with gold tone, silver tone or oxidised plating, and stones such as kundan, glass, crystal or American diamond (cubic zirconia)
  • Plating and polish can fade or wear with regular use. How long it lasts depends on how often you wear a piece and how you look after it
  • Some people are sensitive to certain metals. If your skin reacts, stop wearing the piece

Care tips: keep pieces away from water, sweat, perfume and lotions. Put jewellery on last and take it off first. Wipe with a soft dry cloth after use and store each piece in a dry pouch or box.

Payment

You can pay by Cash on Delivery (COD) or UPI. We confirm your choice on WhatsApp. For UPI, please pay only to the UPI ID or QR code we share in our official WhatsApp chat, and share the payment confirmation with us. We never ask for your UPI PIN, OTP or card details.

Shipping

  • Free shipping on orders above ₹499, and ₹49 for orders below that
  • Delivery usually takes 3 to 7 working days across India after dispatch, and can take longer for remote areas, during sales and festivals, or for reasons outside our control
  • Please check your address and phone number carefully. If a parcel comes back because the address was wrong or nobody accepted it, we may ask you to pay the shipping again

More details are on our Shipping and payment page.

Returns and refunds

We accept returns or replacements only for items that arrive damaged, defective or wrong, reported on WhatsApp within 48 hours of delivery with an unboxing video. Please read our Returns and refunds policy for the full details.

Using our website

Please do not misuse our website or WhatsApp chat. That includes trying to break or overload the site, copying our content or catalogue in bulk, placing fake orders, sending abusive messages, or pretending to be someone else. We may stop taking orders from anyone who does.

Our content

The photos, videos, text, designs, logo and the Zewar-e-Noor name on this website belong to us or are used with permission. You are welcome to share links to our pages. Please do not copy, reuse or sell our content without our written permission.

If you send us photos, videos or reviews of our jewellery, you allow us to show them on our website and social media. We will not share your phone number or address with them, and we will remove them if you ask.

Limits of our responsibility

We do our best to keep the website accurate and available, and to deliver what you order on time. But we cannot promise that the website will always be free of errors or interruptions.

As far as the law allows, our total responsibility for any order is limited to the amount you paid for that order. We are not responsible for losses we could not reasonably have expected, or for delays caused by courier partners, natural events, strikes or other things outside our control.

Nothing in these terms takes away any rights you have under Indian consumer protection law.

Privacy

How we use your personal data is explained in our Privacy Policy.

Law and disputes

These terms are governed by the laws of India. If there is a problem, please talk to us first on WhatsApp and we will try to sort it out. If we cannot, the courts in India have jurisdiction, and you can also approach the consumer commission available to you under the Consumer Protection Act, 2019.

Grievance Officer

Grievance Officer: to be announced. Until then, contact us on WhatsApp and we will respond to your grievance.

Changes to these terms

We may update these terms from time to time. The date at the top shows when they last changed. The terms in place when you placed an order apply to that order.

Contact us

Questions about these terms? Please message us on WhatsApp.